Customers can now talk more easily to staff

OPEN: Andrew Jeanes (left) with Peter Knowles, co-owner of Hamptons in Penarth and chairman of the newly formed Penarth Chamber of Trade, at the opening ceremony.
OPEN: Andrew Jeanes (left) with Peter Knowles, co-owner of Hamptons in Penarth and chairman of the newly formed Penarth Chamber of Trade, at the opening ceremony.
This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The Herald.

PENARTH customers of LLOYDS TSB, Windsor Road, will be among the first to experience a new concept in banking after weeks of refurbishment have come to an end.

The focus for the branch is the interaction between customers and staff, and the absence of glass screens at the desks will enable customers to talk more easily to staff.

Branch manager, Andrew Jones said: "My first reaction to our new branch was quite simply, 'wow'. We've really swept away the barriers to give our customers a much more personal experience and we're sure they're going to appreciate the changes.

"We'd like to say a big thank you to all of our customers for putting up with the disruption during the refurbishment works. Like all of us, I know they'll agree it's been worth the wait."

Get involved
with the news

Send your news & photos